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Refund Policy

Effective Date: November 2025
 

At Knots & Needles, we appreciate your trust in us to bring a unique and lasting element to your wedding celebration. Because our mobile tattooing services require preparation, coordination, and reserved time, we have a clear refund and cancellation policy to ensure fairness for all clients.

1. Deposits

  • A non-refundable deposit is required to secure your wedding or event booking.

  • This deposit reserves your date and covers consultation and scheduling time.

  • Deposits may be transferred to a new date only with prior approval from Knots & Needles.

2. Cancellations

If you must cancel your booking:

  • More than 30 days before the event: You may cancel without additional charges, but the deposit remains non-refundable.

  • Within 30 days of the event: You may be responsible for up to 50% of the total service fee due to preparation and lost booking opportunities.

  • Same-day cancellations or no-shows: Will result in full payment being due, as travel and setup costs have already been incurred.

3. Rescheduling

We understand plans can shift.

  • Rescheduling is subject to artist availability and must be requested at least 30 days prior to the event.

  • If we are unable to accommodate your new date, the cancellation policy above will apply.

4. Refunds

Refunds are granted only if:

  • The artist cannot attend due to illness, emergency, or unforeseen circumstances and rescheduling is not possible.

  • A duplicate or erroneous payment was made.

Refunds are not issued for dissatisfaction with design, tattoo healing outcomes, or aftercare issues, as these vary by individual.

5. Force Majeure

If your wedding or event is canceled due to circumstances beyond your control (such as severe weather, venue closure, or government restrictions), we’ll work with you to reschedule within 12 months. Your deposit will remain as credit toward the new date.

6. Contact for Refund or Cancellation Requests

To request a refund, cancellation, or reschedule, please contact:
📧 PastimeBen@gmail.com
📱 510-708-5786
Instagram: @benhameen

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